If we fail to resolve the escalated case by the stated date, we may extend the resolution date for an additional 15 days however, the total time for resolution of an escalated case will not exceed 30 days. Upon receipt of your request, we will within three (3) business days following receipt of your escalated case, acknowledge your inquiry in writing via e-mail, fax, or mail, and provide you with a date by which we will resolve the escalated case, which shall be no greater than 15 days from the receipt date of the inquiry. Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.Inappropriate initiation or failure to suspend foreclosure actions.Allegations that Abacus Federal Savings Bank did not evaluate your situation for foreclosure prevention alternatives or that you were inappropriately denied a foreclosure prevention alternative.If you believe any of the issues below fit your situation. If you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options. We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during, and after your loan closes.įor loan servicing questions, including payments, property tax & insurance, payoffs, and other questions please email: or call (212) 285-4770, dial " 4" for English, then dial " 2" for the loan servicing department.Ĭustomer Support Main Number: 1 (212) 285-4770īusiness Hours: Mon - Fri 9 am – 5 pm, ESTįannie Mae Delinquency Management and Default Prevention
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